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FREQUENTLY ASKED QUESTIONS
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| Q. Does your chocolate contain nuts/nut traces? A. Our standard chocolate bars may contain nut traces, however we do have one product that is nut free - click HERE to view |
| Q. Is the chocolate suitable for vegetarians? |
| A. Yes and we also offer a bar that is suitable for Vegans - click HERE to view |
| Q. Is it gluten free? |
| A. Yes |
Q. Do you sell diabetic chocolate? |
| Q. Can you post an item direct to someone for a specific date (eg a birthday)? A. Yes, just follow the usual checkout procedure until there is a box that says ‘message to seller’ and then tell us the occasion it is for and the date you would like it to arrive on. We will then post the item a couple of working days beforehand. We can even include a gift card with your message. However, unless you take advantage of Special Delivery (see our "DELIVERY" page) we cannot guarantee delivery on or by a specific date. |
| Q. How do I pay? A. UK buyers can pay by credit or debit card (via PayPal® see below), cheque or postal order (payable to Name It Gifts please) or cash at your own risk. |
| Q. I'm an overseas buyer, how can I pay? A. We’re sorry but we can ONLY accept payment via PayPal®– please note that we CANNOT accept currency (including US dollars), money orders or cheques drawn on overseas banks. |
| Q. Is it safe for me to use my credit/debit card on your website? A. Yes – we use the international payment gateway PayPal® which is used by hundreds of thousands of people worldwide. It uses secure SSL encryption technology to keep your details safe. |
| Q. Is there a charge for paying by credit/debit card? A. No, it’s free to register with and use PayPal®. Just follow the checkout procedure |
| Q. I have not used PayPal® before and I'm having trouble registering, what's wrong? A. On the registration page, click on the line that says ‘Outside the US’ then once the new page has loaded, scroll down slightly and click on ‘--CHOOSE A COUNTRY--’ Select your country and you should then be able to proceed with your registration. |
| Q. Is there a limit to the number of words I may have? A. No, we can fit virtually anything on a wrapper, label or card BUT remember if it is a long message the wording will, by necessity, appear smaller than usual. |
| Q. Can you include a photo of my Mum/Girlfriend/Car/Pet, etc.? A. Yes – just see our “commissions” page for details. |
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